We deal with your vendors so your team doesn't have to.
Every business has 20+ technology vendors — internet, phones, cloud, software, hardware. When something breaks, your team calls one of them, gets transferred three times, and reads from a stack of account numbers nobody can find. We hold the contracts, the credentials, and the relationships, and we make the calls for you.
How vendor sprawl bites you.
Internet's down. Where's the account number?
Stuck on hold with the ISP while everyone in the office is staring at you.
Auto-renewed for another three years.
Nobody read the email. Now you're locked in past the date you wanted to switch.
Paying for stuff nobody uses anymore.
Three terminated employees' Adobe licenses, two old projects' SaaS subscriptions, one phone line nobody answers.
Hardware warranty just expired.
A laptop died. Manufacturer can't help — coverage ended six weeks ago. Nobody was tracking it.
What we cover.
- 01
Vendor directory
Every contract, every account number, every renewal date, every support phone number. Documented and kept current.
- 02
Renewal management
We track renewals, send you the 60-day heads-up, negotiate where there's room, and never let one auto-renew by accident.
- 03
Support ticketing on your behalf
Something's broken at the ISP, the SaaS provider, or the hardware vendor? We open the ticket, sit on hold, escalate, and update you when it's done.
- 04
License optimization
Quarterly review: who's actually using what. We trim what nobody's touched in 90 days.
- 05
Hardware warranty tracking
Spreadsheet of every device, every warranty expiry. We extend before lapse where it makes sense.
- 06
Procurement
Need 10 new laptops? We get vendor quotes, order, ship, image, deploy. You sign off, we run.
Vendor categories we handle.
What we typically find.
Average share of SaaS spend trimmed in the first 90 days.
Every contract has a calendar entry 60 days before expiry.
Goal: zero. We have not lost an account to a surprise renewal in 4 years.
Average time your staff spends on vendor admin after we take over.
“Our Bell internet went down on a Friday. I called Senator. They had the account number, opened the ticket, sat on hold, escalated twice, and got us a credit on the bill — without me lifting a finger. I didn't even know my account number.”
Who needs this.
- Firms whose office manager handles tech vendors and is drowning.
- Anyone who has 'I think we pay for that, let me check' as a recurring conversation.
- Multi-location firms with separate vendor contracts at each office.
- M&A acquirers absorbing a target firm's tangle of unknown contracts.
Q01Do you make us switch vendors?
Do you make us switch vendors?
No. We use whatever you've already got, unless something is so bad it's costing you money — then we'll propose alternatives but the choice is yours.
Q02Will you negotiate prices?
Will you negotiate prices?
Where there's room, yes. Most B2B SaaS pricing has discount paths that aren't on the public site. We know which calls to make.
Q03Do you take commissions from vendors?
Do you take commissions from vendors?
No. We don't accept kickbacks. Our incentive is keeping you happy, not pushing one vendor's product.
Q04What if a vendor relationship is sensitive — like our outside legal counsel's case-management system?
What if a vendor relationship is sensitive — like our outside legal counsel's case-management system?
We work with named contacts and stay out of relationships that are sensitive. We support, not replace.
Free vendor audit.
We build the directory, identify the waste, surface the renewals coming up in 90 days, and present it back to you. One-week engagement, fixed price.