When remote help isn't enough, we come to you.
Most IT problems can be fixed without leaving the office — and we do that fast. But some can't: a dead printer, a hardware refresh, an executive who needs hands-on help, a server that just lost a drive. We come on-site, same day across the GTA.
When remote support hits its limit.
Executive's laptop won't even turn on.
Can't ship the BIOS over Zoom. Someone has to be there.
Printer error code nobody recognizes.
Twenty minutes of squinting at a tiny display. Faster in person.
Server lost a drive. Hot-swap needed.
You can't slide a new disk in from across the country.
New office opening Monday.
Twelve workstations, cables, network gear — none of it sets itself up.
What an on-site visit covers.
- 01
Hardware swaps
Failed drives, dead RAM, faulty laptops. Engineer brings the replacement and the tools.
- 02
New-user onboarding
Workstation provisioned, accounts ready, walked through the first morning.
- 03
Printer + peripheral fixes
The stuff that's impossible to debug remotely. Cable, jam, driver, queue — solved.
- 04
Office moves + buildouts
Cabling, network gear install, workstation deployment. We plan, you sign off.
- 05
Executive concierge
When the CEO needs a clean fix before the 9 a.m. board call, the engineer arrives at 8.
- 06
Audit-prep walks
Physical security review, signage, locked closet checks. The stuff auditors actually look at.
How fast we're at your door.
GTA-wide. Engineers based in Toronto and Mississauga.
| Severity | What it means | We respond in | We resolve in |
|---|---|---|---|
| P1 | Whole office down. Cannot work. | 15 min phone | On-site in 4 hours |
| P2 | Server hardware failed or one team blocked. | 1 hour phone | On-site in 8 hours |
| P3 | Scheduled hands-on visit needed soon. | 4 hour phone | On-site in 2 business days |
| P4 | Planned project — office move, refresh, audit walk. | 1 business day phone | Scheduled for date you pick |
Where and when we travel.
Toronto, Mississauga, Etobicoke, Scarborough, North York, East York. Engineers within 30 minutes.
Whitby, Oshawa, Markham, Vaughan, Brampton. Within 60–90 minutes.
London, Kitchener-Waterloo, Hamilton. Scheduled visits + emergency same-day for retainer clients.
What our engineers carry.
On-site performance.
Across all P1 GTA dispatches in the last 12 months.
Every P1 on-site request honored within the SLA window.
Per-visit survey, includes 'would you have this engineer back'.
Of on-site fixes that needed a second trip for the same issue.
“Our partner laptop died the morning of a major closing. The engineer was at our boardroom in under an hour with a loaner already imaged. The partner didn't even know it was a different machine.”
Who needs this.
- Firms with senior staff who refuse to wait on a courier or reschedule a board meeting.
- Anyone opening a new office or doing a hardware refresh.
- Healthcare, legal, financial firms where physical-presence audits matter.
- Firms that grew past the point where the office manager handles tech.
Q01Is on-site dispatch billed extra?
Is on-site dispatch billed extra?
Not for clients on a full managed plan — it's included. Co-managed and break-fix clients are billed per visit at a fixed rate.
Q02What if our office is outside the GTA?
What if our office is outside the GTA?
We dispatch from local engineers in southwestern Ontario for London, Kitchener, Hamilton. Beyond that, scheduled visits or a partner network.
Q03Can you provide loaner hardware?
Can you provide loaner hardware?
Yes. For managed clients we keep a small stock of imaged laptops for emergencies.
Q04Will the same engineer come back next time?
Will the same engineer come back next time?
Whenever scheduling allows, yes. We track which engineer has been to which client so you're not starting from scratch.
Need someone on-site today?
Same-day GTA dispatch for current clients. New clients — we'll triage by phone first and dispatch if the situation warrants.