We see your servers light up red before you do.
Most things break when nobody is looking. We watch every server, laptop, network device, and cloud account around the clock, and call the right person when something needs attention. Most of the time we fix it before you know it broke.
Sound like your week?
It crashed Friday night.
Monday morning starts behind because nothing was watching over the weekend.
Surprise $40k cloud bill.
Nothing alerted on the runaway VM that ran all month. The invoice did.
Backup hasn't been tested in a year.
An untested backup is a wish, not a plan.
Tickets pile up overnight.
Nobody's reading the alert queue at 2 a.m.
What we watch.
- 01
Servers
CPU, memory, disk, services, every minute. Both physical and virtual.
- 02
Laptops + desktops
Battery, disk space, agent health, encryption status, crashes.
- 03
Network gear
Switches, firewalls, Wi-Fi access points. Link drops, port errors, config drift.
- 04
Cloud accounts
Azure, AWS, Microsoft 365, Google Workspace. Spend, quotas, sign-ins.
- 05
Critical SaaS apps
Salesforce, GitHub, Datadog, Stripe — the ones that hold your business up.
- 06
On-call routing
Real alerts get a phone call. Not an email at midnight nobody will read.
How fast we respond.
Severity drives priority. Same definitions, same windows, every ticket.
| Severity | What it means | We respond in | We resolve in |
|---|---|---|---|
| P1 | Production down for everyone. Ransomware fires. | 15 min | 2 hours |
| P2 | Major function broken or many users affected. | 1 hour | 8 hours |
| P3 | One user blocked or annoying but workable. | 4 hours | 1 business day |
| P4 | Question or low-priority request. | 1 business day | 5 business days |
When the watching happens.
Agents and monitors run every minute. They don't sleep.
Help desk + active incident management during business hours.
Engineer with a phone and the runbook. 15-minute callback for P1.
What we use under the hood.
What we deliver, in numbers.
Average from problem starting to us seeing it.
Across managed servers in the last 12 months.
97% auto-resolved before a human looks.
Of alerts that reached a human and turned out to be nothing.
“Senator caught our database crashing at 3 a.m. on Saturday. By Monday, nobody else even knew — they'd already failed it over, restored it, and tested the data was clean.”
Who needs this.
- Any firm whose internal IT goes home at 6 p.m.
- Cloud-heavy businesses that get surprise overage charges.
- Healthcare, legal, and financial firms where downtime turns into a compliance problem.
- Anyone whose current monitoring is an Outlook rule that flags the word 'down'.
Q01Doesn't my Microsoft 365 subscription include monitoring?
Doesn't my Microsoft 365 subscription include monitoring?
Some basic health pages, yes. Not real monitoring. M365 won't phone your on-call engineer at 3 a.m. when SharePoint stops syncing for one department.
Q02How is this different from what my MSP already does?
How is this different from what my MSP already does?
Most MSPs only watch what they sold you. We watch everything that touches your business — including stuff bought before us, and SaaS apps your team picked themselves.
Q03How do you avoid false alarms?
How do you avoid false alarms?
We tune the rules during onboarding. After the first 30 days, almost every alert that reaches a human is a real problem.
Q04Can I see the dashboard?
Can I see the dashboard?
Yes — real-time access to everything we see. We also send a written monthly report.
Q05What about cloud cost alerts?
What about cloud cost alerts?
Optional but strongly recommended. We add spend and quota alerts so you don't get a four-figure surprise on the next invoice.
Free 7-day monitoring trial.
We deploy the agents, watch your environment for a week, and send you a written report of what we found. No commitment.