Someone watching your network at 3 a.m.
When an attacker breaks in, the longer they stay hidden the worse it gets — and most break-ins happen overnight. We watch your systems around the clock, catch the unusual stuff fast, and stop it before it spreads.
What only a night-shift watcher catches.
Your team goes home at six. The attackers don't. Here's the kind of activity we routinely catch overnight — the kind that's already done damage by Monday morning if no one's looking.
Ransomware that hits while everyone sleeps
Attackers run the file-encrypting program at 2 a.m. on Saturdays. By Monday standup, every file is locked. We see it start, isolate the machine, and stop the spread.
Stolen passwords used hours later
Someone clicks a phishing email at 5 p.m. By 11 p.m. the attacker is signed in from a country you don't operate in. We notice the unusual location instantly.
Login-approval spam attacks
Attackers spam someone's phone with login approvals hoping they'll tap 'yes' just to make it stop. We see the wave of prompts and lock the account before it works.
Sign-ins from places you don't do business
A successful login from Russia or North Korea for a firm that only operates in Ontario. A simple check, but it has to run every minute — not every morning.
Inside the shift.
We use AI to triage, not to decide. A human L1 verifies every escalation before action; L2 owns containment. Speed comes from removing the queue, not removing the humans.
- 01
Telemetry ingest
Endpoint, identity, network, cloud, email, and SaaS logs stream into Microsoft Sentinel as the primary SIEM, with secondary forwarding to your archive.
- 02
AI/SIEM triage
Detection rules and behavioral models bucket every event into noise, watchlist, or escalate. ~98% of raw alerts close at this layer.
- 03
L1 human validation
Every escalation is read by a named analyst within five minutes. False positives are documented to tune the rule for next time.
- 04
L2 containment
Isolate the endpoint, revoke the session, freeze the account, snapshot for forensics. We do this before the client call.
- 05
Client notification + post-mortem
Phone (not email) within fifteen minutes for a confirmed incident. Written post-mortem with control updates within five business days.
What we hook into.
We meet your stack where it is. The most common 2026 deployments share these names.
What we measure (and send you every month).
From the moment something unusual happens to the moment we see it.
For confirmed serious incidents — from spotting to contained.
Most alerts are nothing. Software handles the easy 97%. Humans only look at the 3% that might matter.
Of the alerts that reach a real person, fewer than 4 in 100 turn out to be nothing.
The first 15 minutes of a real incident.
These are not aspirational targets. This is the runbook every analyst on the floor can recite from memory.
- T+00:00Detection fires; AI triage labels it 'escalate' within 30 seconds.
- T+00:02Analyst opens the case; pulls 24h of context for the affected identity and endpoint.
- T+00:05Endpoint isolation pushed via EDR; outbound network blocked.
- T+00:07Identity session revoked; password reset forced; MFA factors invalidated.
- T+00:10L2 takes over for scope assessment — lateral movement search, related sessions.
- T+00:12Snapshot for forensics; chain of custody logged.
- T+00:15Client phone call placed. Email follow-up immediately after with current status and next steps.
Who needs this.
- Healthcare clinics and provider networks handling PHI under HIPAA or PHIPA.
- Financial firms regulated under IIROC, OSFI, or holding client PII at material scale.
- Any organization whose cyber insurance now requires 24/7 monitored detection as a renewal condition (standard in 2026 policies).
- Firms that have outgrown 'our MSP watches Slack alerts during business hours' and have had a near-miss to prove it.
Q01Do I still need internal IT if you do this?
Do I still need internal IT if you do this?
Yes. We monitor and respond; your internal team owns identity, systems, and business context. We're additive, not a replacement — most clients keep their MSP or internal IT for help-desk and run us as the security layer above.
Q02How fast is 'fast' actually?
How fast is 'fast' actually?
We spot most problems within fifteen minutes. For a confirmed serious incident, you get a phone call from us before that fifteen-minute mark.
Q03What about false positives waking my team?
What about false positives waking my team?
We don't call you for noise. ~97% of raw alerts close at AI/SIEM triage; of what reaches a human analyst, escalation false-positive rate is under 4%. You hear from us when it matters.
Q04Do you cover cloud workloads, not just endpoints?
Do you cover cloud workloads, not just endpoints?
Yes — AWS, Azure, M365, Google Workspace, Salesforce, GitHub. Cloud telemetry is now where most material incidents start; endpoint-only SOCs are an artifact of 2018.
Q05Can you replace my existing MSSP?
Can you replace my existing MSSP?
Often. We do a parallel run for 30 days so you can compare detection quality, response time, and the quality of the post-mortems. If we're not visibly better, you cancel without penalty.
Book a 30-minute SOC readiness review.
We'll map your current detection coverage against your real attack surface and tell you where you're blind — whether or not you end up working with us.