The old way: a 45-minute video everyone clicks through to satisfy the auditor. The new way: short practice exercises, real-looking fake phishing emails sent throughout the year, and a quiet word with anyone who keeps clicking. We run the whole program.
AI-personalized to your firm — references real org-chart names, real vendors, real recent events. Four campaigns per quarter, never the same template twice.
Three-minute, role-targeted training (Finance, Engineering, Sales, Executive). Assigned automatically based on risk score and behavior.
User clicks a simulated link, or reports a real one — they see contextual training in the moment, not in a quarterly compliance window.
A separate program for leadership. Tests wire-transfer authorization, voice-callback verification, and out-of-band protocols specifically for the people attackers target.
Evidence packs auditors actually accept for HIPAA, SOC 2, ISO 27001, PCI-DSS. Not a PDF of completion percentages.
Awareness is a rhythm, not an event. The cadence is what changes behavior.
Week 1: a single unannounced phishing simulation to establish your starting click rate. No training yet. We just want the truth.
Rotating themes: invoice fraud, MFA fatigue, calendar invites, deepfake voice. Each quarter targets a different vector so coverage broadens.
After two clicks in 90 days, users get extra targeted modules and a one-on-one micro-coaching prompt. After four, manager is looped in.
Quarterly leadership readout: who's risky, what changed, where the program is moving the needle, where it isn't.
Annual: trend lines, peer-benchmark comparison, control effectiveness — formatted for cyber-committee or audit-committee review.
Generic spray-and-pray phishing still exists. But the attacks that succeed against trained people use a different playbook.
The body copy references the email subject from the team meeting last Tuesday. The attacker scraped your VP's LinkedIn this morning. The voice is right.
30 seconds of YouTube audio is enough to clone a voice. The attacker calls AP claiming to be the CFO, refers to a real deal in progress, requests wire details be 'updated.'
Parking-meter QR codes, 'package delivery' notices on doors, fake conference-badge QR. The phone scan bypasses every email defense you have.
Malicious invites accepted by default in many calendar clients. One-tap-join lands on a credential-harvesting page that mimics Teams or Zoom.
Legitimate vendor email is compromised, attacker injects a fraudulent invoice mid-thread. The conversation is real until the bank details aren't.
Industry baseline ~20%. Mature programs hit <5% within 12 months.
Of suspicious emails reported via the report button. Most firms <10%.
Users who clicked 2+ sims in 90 days. Target is shrinking the cohort.
From phish landing to first report. Faster reporting = faster IR.
Most clients run one awareness program and use it as evidence across every framework they're audited against.
Because annual training was useless. Continuous programs with realistic simulations, just-in-time intervention, and role-targeted content actually move click rates. The research is unambiguous; the implementation matters.
Targeted micro-coaching first. After persistent risk, a conversation with their manager — framed as risk management, not punishment. Termination is never the answer; reassignment of high-risk privileges sometimes is.
Executives get an executive program — shorter, more relevant, focused on the attacks specifically targeting them (CEO-fraud, deepfake voice, board-impersonation). Buy-in is usually easier here than at IC level once they see how targeted they actually are.
Yes — that's the annual board pack. Click rate trends, report rate trends, peer benchmarks, control effectiveness, and an executive narrative an audit committee can read in fifteen minutes.
Yes. The same program produces evidence packs accepted by HIPAA, SOC 2, ISO 27001, PCI-DSS, and NIST 800-171 auditors. One program, every framework.
Before we propose anything, we run one unannounced simulation so you see your real starting click rate. That number tells you whether you need this — or whether you don't.