Cybersecurity // Training That Actually Changes Behavior

Once-a-year training nobody finishes isn't a defense.

The old way: a 45-minute video everyone clicks through to satisfy the auditor. The new way: short practice exercises, real-looking fake phishing emails sent throughout the year, and a quiet word with anyone who keeps clicking. We run the whole program.

Under 5%
Of staff will click a fake phishing email after 12 months — most firms start near 20%
Team learning together at a workspace
fig.01
Whitby
Delivered locally across the Durham Region. PHIPA & National Industrial Security Standards Aligned.
3-Hour On-Site Dispatch
Having local engineering support right here in Whitby means we don't have to wait for technicians from downtown. Our server migration was planned meticulously and executed with zero disruption.
Dr. Sarah Lin, Whitby Specialty Medical Plaza
What you get

What's included.

  • 01

    Quarterly phishing simulations

    AI-personalized to your firm — references real org-chart names, real vendors, real recent events. Four campaigns per quarter, never the same template twice.

  • 02

    Role-based micro-modules

    Three-minute, role-targeted training (Finance, Engineering, Sales, Executive). Assigned automatically based on risk score and behavior.

  • 03

    Just-in-time intervention

    User clicks a simulated link, or reports a real one — they see contextual training in the moment, not in a quarterly compliance window.

  • 04

    Executive deepfake / CEO-fraud simulation

    A separate program for leadership. Tests wire-transfer authorization, voice-callback verification, and out-of-band protocols specifically for the people attackers target.

  • 05

    Auditor-grade compliance reports

    Evidence packs auditors actually accept for HIPAA, SOC 2, ISO 27001, PCI-DSS. Not a PDF of completion percentages.

How it works

The program cadence.

Awareness is a rhythm, not an event. The cadence is what changes behavior.

  1. 01

    Baseline phishing test

    Week 1: a single unannounced phishing simulation to establish your starting click rate. No training yet. We just want the truth.

  2. 02

    Quarterly themed campaigns

    Rotating themes: invoice fraud, MFA fatigue, calendar invites, deepfake voice. Each quarter targets a different vector so coverage broadens.

  3. 03

    Adaptive training for repeat clickers

    After two clicks in 90 days, users get extra targeted modules and a one-on-one micro-coaching prompt. After four, manager is looped in.

  4. 04

    Executive briefing

    Quarterly leadership readout: who's risky, what changed, where the program is moving the needle, where it isn't.

  5. 05

    Board metrics pack

    Annual: trend lines, peer-benchmark comparison, control effectiveness — formatted for cyber-committee or audit-committee review.

Threat landscape

What's actually aimed at your people in 2026.

Generic spray-and-pray phishing still exists. But the attacks that succeed against trained people use a different playbook.

01

AI-personalized spear-phish

The body copy references the email subject from the team meeting last Tuesday. The attacker scraped your VP's LinkedIn this morning. The voice is right.

02

Deepfake voice callbacks

30 seconds of YouTube audio is enough to clone a voice. The attacker calls AP claiming to be the CFO, refers to a real deal in progress, requests wire details be 'updated.'

03

QR-phishing on physical signs

Parking-meter QR codes, 'package delivery' notices on doors, fake conference-badge QR. The phone scan bypasses every email defense you have.

04

Calendar-invite phishing

Malicious invites accepted by default in many calendar clients. One-tap-join lands on a credential-harvesting page that mimics Teams or Zoom.

05

Vendor-impersonation BEC

Legitimate vendor email is compromised, attacker injects a fraudulent invoice mid-thread. The conversation is real until the bank details aren't.

By the numbers

What we measure (and what each number means).

<5
%
Phish-click rate

Industry baseline ~20%. Mature programs hit <5% within 12 months.

>40
%
Report rate

Of suspicious emails reported via the report button. Most firms <10%.

<3
%
Repeat-clicker share

Users who clicked 2+ sims in 90 days. Target is shrinking the cohort.

<2
min
Median time-to-report

From phish landing to first report. Faster reporting = faster IR.

Regulatory map

Same program, every framework.

Most clients run one awareness program and use it as evidence across every framework they're audited against.

HIPAA
§164.308(a)(5)(i) — Security awareness and training
SOC 2
CC1.4 + CC2.2 (information & communication; commitment to competence)
ISO 27001:2022
A.6.3 — Information security awareness, education and training
PCI-DSS 4.0
Requirement 12.6 — Security awareness program
NIST 800-171
§3.2.1, §3.2.2 (awareness & training)
Required for CMMC Level 2.
Who needs this

Who needs this.

  • Anyone whose last training was an annual SCORM module nobody finished.
  • Firms under HIPAA, SOC 2, PCI-DSS, or ISO 27001 — all require evidence of ongoing training.
  • Anyone whose cyber-insurance application asks about phishing-simulation frequency (now standard in 2026).
  • Firms recovering from a successful phishing incident who need to show the board they responded with substance, not a webinar.
FAQ
Q01

Annual training felt useless. Why try again?

Because annual training was useless. Continuous programs with realistic simulations, just-in-time intervention, and role-targeted content actually move click rates. The research is unambiguous; the implementation matters.

Q02

What happens to repeat clickers?

Targeted micro-coaching first. After persistent risk, a conversation with their manager — framed as risk management, not punishment. Termination is never the answer; reassignment of high-risk privileges sometimes is.

Q03

Will my executives actually do this?

Executives get an executive program — shorter, more relevant, focused on the attacks specifically targeting them (CEO-fraud, deepfake voice, board-impersonation). Buy-in is usually easier here than at IC level once they see how targeted they actually are.

Q04

Can I get board-ready metrics?

Yes — that's the annual board pack. Click rate trends, report rate trends, peer benchmarks, control effectiveness, and an executive narrative an audit committee can read in fifteen minutes.

Q05

Does this satisfy my HIPAA / SOC 2 / ISO training requirement?

Yes. The same program produces evidence packs accepted by HIPAA, SOC 2, ISO 27001, PCI-DSS, and NIST 800-171 auditors. One program, every framework.

Next step

Free baseline phishing test.

Before we propose anything, we run one unannounced simulation so you see your real starting click rate. That number tells you whether you need this — or whether you don't.